LESSON 4: HERE WE GO
Quiz: Take the heat
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Question 1 of 3
1. Question
How should we look at negotation?
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Question 2 of 3
2. Question
How can you cope with these different dancing styles,
that the customer may use to dance you out of your ZOPA?Sort elements
- Be soft on the person, but hard on the problem.
- Never give anything away without asking for something in return
- Pretend that the person is trying to help you win the order (in a strange way) and be curious about their position
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Question 3 of 3
3. Question
What should you always have in the back of your mind in a negotiation?
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