Wow – you are halfway through this course! Amazing! 

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Time for a break?
Research shows that breaks are important when learning, as they help us remember more.
So why not do something else for a while – like drink a cup of coffee,
eat a banana, or do some sqats – or come back tomorrow?

NEGOTIATION

Lesson 3: Communication

In this lesson, you will learn:

  • How to show the customer that you’re listening carefully
  • How to use body language in a negotiation

Click on  at the buttom of this page when you have completed this lesson.