Think about a meeting that you had recently with a customer.

When was it? Where was it? Who was it with? How did you prepare for the meeting?
What were you wearing? How did you feel during this meeting? How did it end?
Try to build yourself a picture of it.

Now, for every video you will watch in this lesson, we will ask you to think about that meeting, reflect on some questions and write down your thoughts.
You will find these questions below each video.

For that, we need you to think hard about that meeting. Can you do that?

Great! Click “Mark complete” below to go to the next step.