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HEED the NEED
The SuperQuiz
– part 1
You need to answer 80% of the questions correctly to pass the quiz.
Good luck!
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Question 1 of 9
1. Question
HEED THE NEED LESSON 1: SALES BASICS – INTRODUCTION
What does HEED the NEED mean?
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Question 2 of 9
2. Question
HEED THE NEED LESSON 1: SALES BASICS – INTRODUCTION
Match the person with the correct description.
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- Explores and understands what the customer needs to develop and be successful in their business
- Thinks the customer should listen to me
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Needs Analysist -
Spray & Pray
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Question 3 of 9
3. Question
HEED THE NEED LESSON 1: SALES BASICS – ABC
What does ABC mean?
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Question 4 of 9
4. Question
HEED THE NEED LESSON 1: SALES BASICS – ABC
What does Closing mean in NCAB?
Select the TWO correct answers.
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Question 5 of 9
5. Question
HEED THE NEED LESSON 1: SALES BASICS – OPEN OR CLOSED QUESTIONS?
Drag the questions to the correct question type using drag-and-drop.
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- Did you have a nice Christmas?
- Are you wearing socks?
- How is your mother?
- How much money do you make?
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Closed question (polite)
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Closed question (not so polite)
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Open question (polite)
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Open question (not so polite)
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Question 6 of 9
6. Question
HEED THE NEED LESSON 1: SALES BASICS – OPEN OR CLOSED QUESTIONS?
When can closed questions be helpful?
Select the TWO correct answers.
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Question 7 of 9
7. Question
HEED THE NEED LESSON 2: 5 PS
Which are the 5 Ps?
Select the FIVE correct answers.
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Question 8 of 9
8. Question
HEED THE NEED LESSON 2: 5 PS – PERSONALITY
What is Howard’s advice to us?
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Question 9 of 9
9. Question
HEED THE NEED LESSON 2: 5 PS – PREPARATION
What are the key takings from each step of Preparation before a customer meeting?
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- So that you can understand the customer before you get there (preformance, new products, news on the website, etc.)
- So that you are prepared for what the customer has said they want to talk about, for how long, who else will be there, etc.
- So that you can prepare an engaging presentation based on what you know that the customer wants to hear.
- So that you can prepare efficiently, give the meeting structure, and not waste anybody's time.
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Step 1: Research
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Step 2: Get information from the customer before your meeting
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Step 3: Material
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Step 4: Set & send an agenda
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