Warm Calling

– How to contact customers the NCAB Way

Start course!

chapters

lessons

Quizzes

assignments

warm calling blitz

min of video time

How do we contact new customers the NCAB Way?

The purpose of this course is to give you a step-by-step guide on how to contact customers the NCAB Way. Some may feel that contacting new customers can be uncomfortable, but after this course, we dare to promise you will find it much more enjoyable!

This course is for you who have a customer-facing role, but everyone is welcome to do it.

This course is quite long, so we recommend that you do several breaks or split up your learning sessions into smaller pieces. We also encourage you to continuously share your findings and reflections with a colleague, who is also taking this course. By discussing the content, you will help each other learn by sharing experiences, resonate and reflect.See more tips for a successful learning journey below.

You can download all video transcripts further down (for printing or translating), and when you have completed the course, you can always re-do the course, or just re-watch all the videos as many times as you want.

Good luck!

Meet your tutor!

– Ryan Pellow, NCAB UK

Tips for a successful learning journey

Put your phone on silent
Close your e-mail and all unnecessary tabs
Study in intervals (“Pomodoro”-style): study 25 min, rest 5 min, stydy 25 min, etc.
Make it comfortable: sit in a nicer chair, bring a cup of tea/coffee, a fruit. What do you need to make it into a nice experince?
Have good headphones
Do the course together or at the same time as a colleague, and then discuss the topics throughout the course
Have a translation app open if you need it
Decide how you will celebrate when you have completed the course

found this course useful or very useful in their sales work

liked contacting customer more after completing this course

estimated their number of customer visits increased after completing this course

This course helped me get a new client and build relationships with several more potential clients

EMPLOYEE, NCAB RUSSIA

It’s been really useful to think about new ways to find potential customers

EMPLOYEE, NCAB SPAIN

Even though I have many years in sales I found some good insights in the course

EMPLOYEE, NCAB SWEDEN

I like the content a lot and I already see the success of my team!

EMPLOYEE, NCAB GERMANY

It helps a lot and comes to be an instruction on my daily work on how to prepare and communicate with customers either new or current

EMPLOYEE, NCAB CHINA

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VIDEOS will give you new knowledge. Click here to download the manuscript from all videos if you want to print them.

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QUIZZES will help you remember your new knowledge.

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EXERCISES will help you practice your new knowledge.

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REFLECTIONS will help you take a moment to reflect on the new knowledge and commit to new goals and activities going forward.

The course includes:

Chapter 1 Introduction (15 min)

→ Lesson 1: Introduction to Warm Calling
→ Quiz
→ Reflection
→ Assignment: Which type of calls do you receive?
→ How did it go?

Chapter 2 Warm Calling values (15 min)

→ Lesson 2: Warm Calling values
→ Quiz
→ Reflection
→ Coffee & reflect

Chapter 3 Strategic leads (25 min)

→ Lessonn 3: Local strategy
→ Quiz
→ Lesson 4: How to find leads
→ Quiz
→ Coffee & reflect
→ Assignment: Find leads!
→ How did it go?

Chapter 4 Validation (35 min)

→ Lesson 5: Why validate?
→ Quiz
→ Lesson 6: Validation part 1
→ Quiz
→ Lesson 7: Validation part 2
→ Quiz
→ Assignment: Validate!
→ How did it go?

Chapter 5 Just before calling (25 min)

Lesson 8: Find your good place
Quiz
Lesson 9: How to make a Warm Call
Quiz
Coffee & reflect
Assignment: Listening
How did it go?

Chapter 6 Keeping it up (25 min)

Lesson 10: Follow up – The extra mile
Quiz
Lesson 11: Follow up – Creative contact
Quiz
Coffee & reflect
Assignment: How can you follow up creatively?
How did it go?

Warm Calling Blitz!

Now it’s time to Warm Call in a Blitz! A blitz is simply bringing some people together to use all your new knowledge and make a joint effort to call customers.