Course completed!
Congratulations – you have completed this course
on HOW TO HANDLE COMPLAINTS!
Thank you for taking this course.
We hope that it has given you the mindset to lean in to the customer
to get that gold star in your future complaints.
Remember – there is an opportunity in every complaint we get.
To remember what you have learned in this course, print out this How to handle a complaint-artwork and put it up over your desk, which will support you next time you have a complaint to take care of.
Download the How to handle a complaint-checklist here.
If you want to read or print out all the video transcripts from the course, click here.
Remember! You can redo this course – and all other courses in NCAB Academy – as many times as you want!
Before you go, please complete the feedback form below about this course.
Good luck with your complaints!
Chris Nuttall