Course
Materials

 

How to handle complaints

– Leaning in to our customers

 

videos

quiz

exercises

approx. min to complete

How do we turn complaints into our advantage?

Complaints can seem negative for some people, but for us at NCAB, we see them as a perfect opportunity to show our customers how outstanding we are. At the end of this course, you will agree.

 

In this course, you will learn how to:

  • Set the right mindset for dealing with complaints 
  • Lean in to the customer 
  • Work on the right solutions 
  • … and much more, of course!

Meet your tutor!

CHRIS NUTTALL, COO NCAB GROUP

Tips for a successful learning journey
  • Put your phone on silent 
  • Close your e-mail and all unnecessary tabs 
  • Study in intervals (“Pomodoro”-style): study 25 min, rest 5 min, stydy 25 min, etc. 
  • Make it comfortable: sit in a nicer chair, bring a cup of tea/coffee, a fruit. What do you need to make it into a nice experince? 
  • Have good headphones 
  • Do the course together with a colleague, and then discuss the topics throughout the course 
  • Have a translation app open if you need it 
  • Decide how you will celebrate when you have completed the course 

VIDEOS will give you new knowledge.

QUIZZES will help you remember your new knowledge.

EXERCISES will help you practice your new knowledge.

DOWNLOAD all video transcripts from this course, for translating or printing, here

What your colleagues say about this course

The course is very helpful to guide the complaint handling

Good course, let me be positive when handle complaints. Want to have more similar learning in following.

As with all of the academy courses they give a new perspective on issues and a different way to deal with issues.