by nouser nouser | Apr 26, 2021
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One of Chris’ tips was to always use positive language, not negative.
Why? Because the customer is most likely under alot of stress, and therefore needs a positive, constructive, and helping hand from you. This doesn’t mean that we lie, pretend, or over commit to make them feel better – it is a way of expressing ourselves more constructively.
Feel free to do this exercise in your local language.
Example:
Negative language: “I can’t deliver your boards until next month”
Positive language: “I can deliver your boards next month”
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