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>Quiz: Introduction

by nouser nouser | Mar 17, 2021

HOW TO HANDLE COMPLAINTS

Quiz: Introduction

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Question 1 of 4

1. Question
What do we think about complaints here in NCAB?
- They are the worst thing that can ever happen
- They prove that we should never do business with this customer
- They are an opportunity for us to show how outstanding we are here at NCAB
- They prove that we did something wrong
Correct

Incorrect
Question 2 of 4

2. Question
Why is a well handled complaint so good? Select the answer that is NOT true.
- It builds trust amongst our customers
- We can double the price, because the customer has no choice
- We get to use our Learning Mindset
- It challenges us
- It gives us a chance to prevent similar problems in the future
Correct

Incorrect
Question 3 of 4

3. Question
Match the values correctly!
Sort elements
- Blame
- Takes full responsibility
- Traders…
- NCAB Group…
Correct

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Question 4 of 4

4. Question
Put the words in the correct order!
Sort elements
- Don't
- shy
- away,
- lean
- in
- 1
- 2
- 3
- 4
- 5
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1. Introduction

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>Quiz: Introduction

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Exercise: SocksDelight

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2 Quizzes

>Quiz: Solutions

>Exercise: Positive language

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