>Quiz: Mindset

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HOW TO HANDLE COMPLAINTS

Quiz: Mindset

Quiz Summary

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1. Question

What does our remaining dinosaur brain want to do?

2. Question

What are the two elements of a complaint?

3. Question

What happens if we leave a customer in their worrying?

4. Question

How will the two types of people deal with this situation?

Sort elements

5. Question

Don’t shy away – lean in…

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