>Quiz: Lean in

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HOW TO HANDLE COMPLAINTS

Quiz: Lean in

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1. Question

So, what is the outstanding way to handle a customer complaint?

2. Question

What are the 5 steps in leaning in to the customer?

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3. Question

Step 1: Call

What will these two types of people do on this step?

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4. Question

Step 2: How does it impact them?

What will these two types of people do on this step?

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5. Question

Step 3: Recognize their perspective

What will these two types of people do on this step?

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6. Question

Step 4: I got this

What will these two types of people do on this step?

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